Refund Policy

Junction 21 will accept any cancellation provided there is at least 48 hours’ notice, subject to a cancellation fee, as below.

A to B Transfers: Cancellation fee = 10% (Minimum charge is £19 per transfer)

Hire by the hour: Cancellation fee = 10% (Minimum charge is £9 per hour per vehicle)

Any cancellation with less than 48 hours’ notice will be charged at full cost.

How to cancel

The cancellation must be made by email to to which you will receive confirmation by us.

If you do not receive an email from Junction 21 confirming the cancellation, we may not have received it. Most importantly if this is the case than please call our office on +441706660263

At busy times, if you can only access our automated telephone message, then please leave a message with your cancellation details.

No refund will be payable if a passenger does not show up for pre-paid Bookings or Manchester Airport Transfers

Amending a booking

All bookings can be amended so long as there is over 48 hours’ notice, subject to a £19 administration fee per booking

Further information is available on T&C page

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